Full customs controls are now in place for trading between Great Britain (England, Scotland and Wales) and the European Union (EU).

This means full customs declarations and payment of relevant tariffs will be needed on all goods your clients import from the EU at the time of import.

Moving goods between Ireland and Great Britain

Current arrangements will continue to apply for non-controlled goods moving from Northern Ireland to Great Britain via Ireland while discussions on the Northern Ireland Protocol are continuing.

This means your clients can still delay making your customs declarations for up to 175 days, as long as they make an entry in declarants records at the time of import.

If you or your clients have a specific question about importing, exporting or customs reliefs

Call our Customs and International Trade helpline on 0300‌‌‌ ‌322‌‌‌ ‌9434. The helpline is open from‌‌‌ ‌8am‌‌‌ ‌to‌‌‌ ‌10pm Monday‌‌‌ ‌to‌‌‌ ‌Friday and from‌‌‌ ‌8am‌‌‌ ‌to‌‌‌ ‌4pm‌‌‌ ‌at weekends. You can also send us your questions or contact us by webchat.

The Export Support Service is a new helpline for UK businesses to get answers to practical questions about exporting to Europe. The service is a ‘one-stop shop’ and brings together UK government information, making it easier for exporters to access advice and support.

Webinars and video guides

HMRC’s YouTube channel has videos about customs processes and what your clients need to do if they buy from, send or sell goods with the EU. This includes:

Getting someone to deal with customs for you – how freight forwarders can help

What are controlled goods?

What are commodity codes?

You and your clients can also find recorded versions of our webinars, covering topics including:

Rules of origin

How to import

Customs Import Declarations: an overview

Exporting: what you need to do to keep your goods moving

You can also find webinars and videos from other government departments about trading with the EU.

Useful information:

• find recorded webinars on HMRC’s help and support for UK transition page

• read our updated guides or visit our customer forums

• sign up for the Trader Support Service if your clients are moving goods between GB and Northern Ireland. You and your clients can access online training modules and webinars for support with the Northern Ireland Protocol.

Warning about scams

If someone contacts you saying they’re from HMRC and wants you to transfer money urgently or give personal information, never let yourself be rushed. There are many different types of scam. Some threaten you with immediate arrest for tax evasion, others offer a tax rebate. Do not panic. We will never phone threatening you with arrest, only criminals do that.

Take your time and check HMRC’s advice about scams on GOV‌‌‌.‌‌‌UK before you do anything. You can also phone us directly, but make sure you use our contact details on GOV‌‌‌‌‌‌.UK. The National Cyber Security Centre has a helpful guide on how to stay secure online and protect yourself or your business against cyber crime, which you can find at cyber‌‌‌aware‌‌‌.‌‌‌gov‌‌‌.‌‌‌uk.

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