A Day in the Life of a Travel Agent….in Lockdown!

A Day in the Life of a Travel Agent….in Lockdown!

No need to set the alarm these days, I can ‘pad’ down to my office in just 13 steps! I can start work in my PJs with a cup of tea, in the company of my cat and breakfast TV!

Yes, life is very different to 12 months ago – negotiating the traffic and finding a parking space. But this new routine took some getting used to, don’t get me wrong. I stressed and worried as my business stopped. It didn’t grind down, it stopped…. abruptly! Like coming to the end of a road and falling off a cliff. 

At first life was a maze of form filling for grants and loans to survive – advice was coming from all directions. Then there was a mountain of cancelled holidays to deal with, refunds, credit notes, cash flow problems…. Worst of all clients were stranded on the other side of the world, in different time zones pleading for help and advice. Insurance companies were just passing the buck. I worked on my reserve tank.

But life has settled down now, there are no holidays to book and the refunds and airlines I am chasing are dwindling in number. I check my emails, mostly deleting junk and clutter. Some good news – a credit note, great…and a client wanting to defer their holiday to 2022, instead of cancelling altogether, also good news.

I have a zoom meeting with my staff – they are all on furlough, and have been since March 2020. We gather together from our homes and chat about the office, the future, exchange ideas and have a laugh remembering funny moments and missing our customers. We zoom weekly, but we also have a WhatsApp group for pictures of our pets and jokes…. anything to keep us upbeat and feeling like we still belong together.

Lunch time, and a chance to catch up with the news. Oh dear, it’s the same old, same old. Then I take my one-hour exercise – usually a walk to the post box. I know all the post boxes within a 2-mile radius of my house, and I know all the collection times too. I’ve watched all the seasons in the gardens, and now we have turned a full circle…it’s Spring again!

Later on, we have another zoom arranged. This time we have invited a holiday company to join us. The object of this zoom is to meet our customers, it’s important to stay in touch. While we cannot actually go anywhere now, we still can enjoy talking about holidays, foreign lands and adventures. Our Zoom travel-hours take place at 6pm – wine o’clock time!

Then dinner with the family – these have been the happiest times in lockdown. Preparing a proper evening meal together and sharing it around the table. A year ago, I would often eat on the hoof and often a take away or a ready meal – tut tut tut…. bad habits! But taking care of myself and my own mental health well-being has become a priority this year.

I usually spend a half hour or so after dinner, checking emails and making a ‘to do list’. I have always had a ‘to do list’ as far back as I can remember. Its strange, but if its on my list…it gets done, no matter how long the list is! And I get great satisfaction ticking everything off at the end of the day. Very satisfying.

Then time to relax, some TV – escape. Put the problems of non-existent travel and COVID-19 away. We never used to watch TV as a family before, but now we enjoy an hour together mostly following a drama series or a film (which we break up into 2 evenings!) We watched Bridgerton … and none of us were able to guess who was Lady Whistledown. I won’t spoil it for you, but I recommend it for some light entertainment.

Will they ever come back? Those headless chicken days of meetings, conferences, networking, business lunches, and coffee with clients? I must believe they will – I, for one, cannot wait to get on a flight and go somewhere. There is so much more of the world I want to see. Waterfalls, mountains, oceans, rainforests, deserts. Sunrises and sunsets and rainbows – and somewhere over that rainbow is April 12th and our route map to normality!

Charmaine Hallmark, Hallmark Travel

1 Comment
  • Gabriele Scholes
    Posted at 08:40h, 02 March Reply

    Being part of the Hallmark team I am very aware of the hardship inflicted especially on the travel industry as shops could not just close: clients had to be rebooked, protected and refunded so business owners like Charmaine were giving money back for often extensive work already done but not earning any. Day in and out. Her still upbeat article speaks of her resilience and dedication to the business being very much part of the town.
    It will be wonderful to be back, Again not as some shops just opening. because travel restrictions, new rules and guidelines as well as airport capacity have to be negotiated. But we are on it : Travel is part of the wonders of life and we love it and love to share our knowledge so do use our services. The phone line is open and the shop will be as soon as it is allowed.

Post A Comment