Coronavirus (Covid-19) – a view from the High Street

In the middle of all the uncertainty, rumours, hearsay and overload of advice – I want to say we have been here before….9/11 and the Ash Cloud of 2010 – this is the latest in a long line of crises that we have had to deal with. We will ensure all our customers are well informed and well prepared to make decisions and judgements that will keep them safe on their holidays.

85% of what we are doing, right now, is talking through the situation with clients who have already booked, and are worried about the impact of Coronavirus. We have support and back up from our consortium, with a dedicated help line and a 24/7 legal advisor service.

We check the Foreign Office advice hourly.

There is a lot of (mis) information about what is covered by insurance and what is not. Is Coronavirus considered to be an unavoidable and extraordinary circumstance? If the Foreign Office advises against travel to a particular destination due to coronavirus – then yes, it is considered a UEC, if not, we are able to help and advise you of your options.

Your holiday and time off are important, and so is your safety – so please don’t worry, we are monitoring the situation continuously (weekends too!)

  • Samantha West
    Posted at 10:27h, 02 March Reply

    Thank you Hallmark Travel for your concise advice in what must be a worrying time for those of us who have foreign travel coming up.

  • Jacqueline Bogie
    Posted at 20:31h, 04 March Reply

    Thank you, Hallmark Travel, for sharing your insight of a major global event affecting your industry and our travel.
    As always, you place the client first and foremost with 24/7 assistance for help and safety.
    Thank you for going above and beyond for your clients!.

  • Kate Bennett
    Posted at 13:08h, 10 March Reply

    Excellent advice – thank you Charmaine.

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